Enhancements are items purchased by RHA that benefit residents in your community. The most commonly known and used enhancements are DVD’s, cookware, board games, recreational supplies, and ping pong tables. These are just some examples, and every community will have their own unique enhancements, from which the Community Enhancement Officers and the members of your Community government think that you will benefit.
Also, learn more about RHA’s Tar Heel Bikes program where residents can check out bikes from their community offices.
RHA also has a selection of large enhancements that Community Governments and other UNC student organizations can rent free of charge. Click here for more information on Renting a Large Enhancement.
Where can I find Enhancements?
Enhancements can be checked out from your community office. Manning East residents may check out items from the Horton desk, and Manning West residents may check out items from the Craige North desk. Ram Village residents may check out items from the offices in Buildings 1 or 4.
How do I get an Enhancement?
Checking out Enhancements is easy! Go to the community office and greet the Office Assistant (OA). Request the specific item that you would like to check out, and if it is available, hand your One Card to the OA. He or she will check out the item to you and log it into our system. You will receive an e-mail letting you know that you checked out the item and reminding you that it is due to the front desk within 48 hours.
Before checking out Enhancements for the first time, please read the RHA Enhancements End User Agreement.
How long can I keep an Enhancement?
All Enhancements may be checked out for a maximum of 48 hours. If you return the item within 48 hours, everyone remains happy. However, if the item is returned late, the resident will be charged a dollar a day for up to 5 days. After the fifth day, the item will be marked lost and the resident with the item in his or her possession will be charged to replace the item, according to the pricing matrix. If there is an error in the system, or if you feel you have been wrongly charged you are given the option to appeal the charge (see below). You will have 48 hours to return the appeals form to the Community Office, at which point the Community Manager and the Community Enhancement Officer will meet to decide on the appeal. For detailed information about the checkout process, download the Enhancements Flow Chart.
What’s the cost?
Enhancements are funded by a portion of the RHA membership fees that all residents pay when applying for on-campus housing. This entitles residents to unlimited check-out during their time living in the community. Residents may only check out Enhancements in their own community.
How can I get a Large Enhancement?
Large Enhancements are available for communities to use for their programs. If you are interested in checking out a Large Enhancement, click here to download the Large Enhancement Request Form. You must fill out this form and submit it to the Chief Enhancements Officer at least two weeks before you wish to use the enhancement! Click here to see a list of the Large Enhancements RHA has to offer!
Suggest an Enhancement!
Disappointed because your community doesn’t have the latest season of the Office? Would you really like to check out the Lion King, but your office is lacking it? Did you want to make muffins only to find out that the front desk doesn’t have a muffin pan? Let us know! Submit an idea to EnhanceMyDorm today!
Need to appeal a charge?
For more information on the check-out and appeals process, download the Enhancements Flow Chart. To appeal a charge, fill out the Enhancements Charges Appeal Form and return it to your Community Office within 24 hours of your charge notice.
ResNET (Residential Networking, Education & Technology) is part of User Support & Engagement, a division of ITS. ResNET is funded through a Housing technology fee, paid for by all on-campus residents. ResNET works closely with the Department of Housing & Residential Education as well as ITS, to ensure that the needs of all on-campus residents are met. Residents and members of RHA can rent items such as speakers and gaming equipment through ResNET and their community Residential Computing Consultants (RCCs). To learn more about RHA’s relationship with ResNET, click here.